PictinoPictino: Support
Questions, bug reports, a puzzle that seems wrong, requests: write to exzo.app@gmail.com. Please tell us your phone model, the Android or iOS version, the puzzle (its Daily number or pack) and what happened; a screenshot helps. We read every message.
Common questions
How do I play?
Each number is a run of painted cells in that row or column, in that order; runs of the same color have at least one empty cell between them, runs of different colors may touch. Pick a color (or the cross for cells that stay empty) and swipe along a row or column. Settings → How to play shows the three-step tutorial again.
Every puzzle has exactly one solution?
Yes. Every puzzle is checked by a solver: it can be solved by logic alone, without guessing.
What is a streak freeze?
Solving the Daily on its own day extends your streak. Every 7 days of streak earn a freeze (up to 2): a missed day uses one instead of resetting the streak.
I missed a day.
Open the Archive and play that day; it goes into the month's album with a frame. Only Dailies solved on their own day count for the streak.
Can I play offline?
Yes. The app keeps the puzzles it has downloaded; without any connection at all it plays the puzzles that come with the app.
Where is my progress? I changed my phone.
Progress is stored only on your device. On Android the app does not use cloud backup, so it is not moved to a new phone. On iOS it travels with your own iCloud or computer backup if you restore from one.
The daily reminder does not come.
Turn it on in Settings and allow notifications when asked. On some Android phones battery savers delay or block notifications of apps that are not used often: allow Pictino to run in the background in the system settings. The reminder stays silent on days you have already solved the Daily.
How do I delete my data?
Settings → Reset progress forgets your solved puzzles and streak; uninstalling the app removes everything it stored. We hold no account for you.